In the movies, love means never having to say you’re sorry, but in politics or business, a proper apology can make the difference in preserving a compromised relationship with your constituents.
Americans share and enjoy the right to free speech. We can say what we want and when we want – for the most part. But there are also consequences, as demonstrated by the ABC network cancelling its most successful television show – “Roseanne,” a decision that fell quickly after its star, Roseanne Barr posted racially driven comments on Twitter.Roseanne Barr’s post which targeted former Obama presidential advisor Valeri Jarrett, were offensive and clearly racially fueled
As a crisis manager, I have seen the very worst of human behavior and I have seen the very best. Part of my role includes guiding those involved in a crisis about what not to say and what not to do. Over the past month, the world has been inspired by the strength and momentum of Marjory Stoneman Douglas students