As a crisis manager, I have seen the very worst of human behavior and I have seen the very best. Part of my role includes guiding those involved in a crisis about what not to say and what not to do. Over the past month, the world has been inspired by the strength and momentum of Marjory Stoneman Douglas students
Inundated as we all are by endless communication channels around us, the urge is to jump in the mix, speak our minds, and make sure our perspective is out there. We’ve become so accustomed to opinionating on anything, no matter how meaningless, that for many, staying quiet isn’t a consideration.Sometimes, the best thing to do is to just stop talking.